Terms and Conditions

Terms and Conditions

Easy Payment Methods

Open Account: Available upon receipt and approval of signed credit application.
Credit Cards: Visa, Mastercard, Discover & American Express (including Corporate Card Program) C.O.D. or prepay by check or cash.

Sales & Freight Terms

Prices: All orders are billed at prices in effect at time of shipment. Prices are subject to change without notice.
Quotations: Large quantities and contract pricing are available on request. Contact your ALCO Tool & Supply (ALCO) representative.
Sales Tax: ALCO is required to charge applicable state and local tax on every item for which sales tax exemption certification has not been provided and all items not subject to the exemption.
Terms: For customers with established credit, terms are Net–30 days from date of shipment. If credit is not established, include payment with order or purchase with credit card. Cash or anticipation discounts are not allowed. All payments must be in U.S. dollars.

Shipping Terms:

  • Products are shipped F.O.B. shipping point with shipping cost and handling fees prepaid and added to the invoice.
  • Standard shipping costs are prepaid on shipments shipping out of the local warehouse that are greater than $600 for small parcel and $1200 LTL.
  • Special orders are not covered under the prepaid program.
  • Special delivery request on shipments are not covered under the prepaid program and will be added to the invoice (lift-gate, residential delivery, inside delivery, C.O.D. fees, delivery appointment, limited access, expedited service, etc…).

Manufacturer’s Warranties & Sales Literature

The products listed in this catalog are warranted to the final consumer by their manufacturer. Copies of such warranties are supplied with the product or are available from the manufacturer. ALCO may also furnish sales brochures and literature of the manufacturer. ALCO assumes no responsibility for the content of such warranties or sales literature by performing this service.

Warranty Disclaimer

ALCO has made a diligent effort to illustrate and describe the products in this catalog accurately, however, such illustrations and descriptions are for the sole purpose of identification, and do not express or imply a warranty that the products are merchantable, or fit for a particular purpose, or that the product will necessarily conform to the illustrations or descriptions. No warranty or affirmation of fact, expressed or implied, is made or authorized by ALCO.

Limitation of Liability

Any liability for consequential and incidental damages is expressly disclaimed. Liability in all events is limited to, and shall not exceed, the purchase price paid.

Product Suitability

Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While ALCO attempts to assure that their products comply with such codes, we cannot assure that their products comply with such codes, cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before the purchase and use of a product, please review the product application, and national and local codes and regulations, and be sure that the product, installation, and use will comply with them.

Force Majeure

ALCO shall not be responsible for any nonperformance as a result of any event of force majeure.


By placing an order, customers accept and agree to ALCO Tool & Supply’s terms and conditions.

Return of Merchandise

Returns for ALCO products must be made within 90 days from date of purchase. Return Authorization Number must be obtained prior to returning any products. Please call 1–800–777–5910 for an RMA number. No return of merchandise will be accepted without a return authorization number placed on the address label. Items being returned must be in the manufacturer’s original carton and include the documentation and/or accessories accompanying the product. Ship your items to be returned prepaid to ALCO Returns, 205 County Rd 17, Elkhart IN 46516. Credit will be issued upon inspection of the merchandise. Merchandise returned at the customer’s request will carry a 15% restocking charge plus freight costs incurred by ALCO. Special order merchandise may not be returned.

Reporting Discrepancies & Shortages

Report any discrepancy in the number of cartons, or damage of cartons to the carrier that delivered the shipment to you. Note any damage or shortage on all delivery receipts or freight bills, and sign for only the material actually delivered. If, upon further inspection, you notice any concealed damage or loss, you must save all boxes and packing material. Notify the delivering carrier immediately. It is very important that any discrepancies in an order shipment be reported to ALCO immediately. We cannot be responsible for missing packages after the shipper/carrier receiver slip has been signed clear by the customer. If you have any questions or problems with your order please contact your Ace customer service representative immediately at 1–800–777–5910. Some items sold in case quantities only. Not responsible for typographical errors. A full statement of ALCO’s terms and conditions is available on alcotoolsupply.com and incorporated herein by reference.

Credit Balances

Customers agree that any credit balance will be applied within one (1) year of its issuance. If not applied or requested within one (1) year, any credit balance remaining will be subject to cancellation, and Nestor Sales LLC shall have no further liability.